Privacy policy

Last updated: [Insert Date]

This Privacy Policy describes how Gribbly ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from gribbly.com.au (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By using the Site, you consent to the practices described in this policy.

Changes to This Privacy Policy We may update this Privacy Policy occasionally to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised "Last updated" date.

Information We Collect

We collect information directly from you, automatically through your use of the Services, and from third parties.

Information you provide to us includes:

  • Name, billing/shipping address, email, phone

  • Order and account information

  • Shopping activity (e.g., items added to cart)

  • Customer support communications

Information we collect automatically includes:

  • IP address, device type, browser, browsing behavior, interactions with the Site

Information from third parties:

  • Payment processors (e.g., billing data)

  • Platforms like Shopify that support our services

Use of Personal Information We use your information to:

  • Fulfill orders and deliver services

  • Communicate with you (order updates, support, promotions)

  • Personalise and improve the Site

  • Prevent fraud and ensure security

  • Comply with legal obligations

Cookies We use cookies and similar technologies for functionality, analytics, and advertising. You can control cookie preferences in your browser settings. For more on Shopify-related cookies, see: https://www.shopify.com/legal/cookies

Sharing Personal Information We may share your information with:

  • Service providers (e.g., payment processors, logistics, analytics)

  • Marketing platforms (e.g., Shopify Audiences, if applicable)

  • Legal authorities if required by law

  • Affiliates and in the event of a business transfer

We do not sell your personal data for money. We may share data for advertising purposes as defined under applicable privacy laws.

User-Generated Content Content submitted publicly (e.g., product reviews) is visible to others. We are not responsible for how third parties use publicly available content.

Third Party Links We are not responsible for the privacy practices of other sites linked from ours. Review their privacy policies separately.

Children's Data We do not knowingly collect data from individuals under 16. If a child has provided us data, contact us to request deletion.

Security and Retention We use appropriate security measures but cannot guarantee complete security. We retain personal data as long as necessary to fulfill the purposes described.

Your Rights Depending on your location, you may have the right to:

  • Access your data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent

  • Request data portability

  • Lodge a complaint with a data protection authority

To exercise your rights, email: sales@gribbly.com.au

International Transfers We may transfer your data outside your country. For EU/UK users, we rely on Standard Contractual Clauses or other lawful mechanisms for such transfers.

Contact If you have any questions or requests, contact us at: sales@gribbly.com.au